Areas of Expertise

New: Hi-Tech Training

New: Hi-Tech Training

StorySelling: raise the interest of the Client with the art of story telling
Elevator Pitch in telemarketing activities and sales
Modeling Learning®: the best practices of one become an internal resource for the others
Measuring the efficacy of the training over time: the DOES® Model
LEGO® SERIOUS PLAY®: strategic thought and organizational development
Project Management and coaching
Pink Leadership for female entrepreneurs

Management

Management

Individual coaching
Coaching training
Company shadowing coaching
Staff motivation
Feedback management
Assertive communication with NLP
Time management
Meeting management
Uncertainty management
Self-Assessment on leadership
Evolutionary leadership
Stress management
Conflict management
Change management
Problem solving & decision making
Creativity development
The role of the manager: developing the right skills to manage a team
Lean Manufacturing Management

Sales Area

Sales Area

Acquire new customers
Successful interaction with the customer
Lead generation
Negotiation for experienced salespersons
Negotiation for beginners
Objections' management

Customer Care

Customer Care

Communicate efficiently on the telephone
Complaints' management
Effective communication techniques for the help desk
Effective communication techniques for credit recovery
Telemarketing & telesales

Communication

Communication

Crossfunctional communication management
Interpersonal communication management
Public speaking
Public speaking with theatre techniques
Media training
Visual merchandising
Training of technical trainers
B2B and B2C communication and marketing
Successful social network management

Outdoor and Indoor Team Building

Outdoor and Indoor Team Building

LEGO® SERIOUS PLAY®: strategic thinking and organizational development Survival camp
Cooking contest
The mine
CSI
Laughter yoga
Theatre and role play
Sport outdoor training: rugby, golf, treasure hunt... and much more

PR Network

Lbdi is the italian partner of Eurocom Worldwide, the third world Network of independent, privately owned Public Relations and Marketing Agencies.

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Certifications

Planning and providing communication and
marketing services in Italy and abroad and training activities.

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